Privacy Policy - 3D Care

Privacy Notice

This document is called a Privacy Notice. It explains how 3D Care uses your personal information, keeps it safe, and what choices you have about it. 3D Care promises to be clear about how we use your information and to only do what you would expect.

Why 3D Care uses your information:

To understand our clients, supporters, and volunteers better.
To make better decisions.
To fundraise more effectively.
To help achieve our goal: “A future of opportunity, achievement and equality for deaf, deafblind and disabled people.”

Who is 3D Care?

This notice applies to our website: www.3dcare.org.uk and their social media pages.
We also provide services that require them to collect more information from clients.

3D Care’s Promise about Your Privacy:

We will follow the General Data Protection Regulation (GDPR), which is a law about how personal information can be used.
We will only use your information for the reason we collected it.
We will only collect the information we need.
Only people who need to see your information for their job will have access to it.
We will not share your information with other organisations without your permission, unless the law requires us to.
We will only keep your information as long as we need it for the reason we collected it.
We will try to keep your information up to date.
We will protect your information from being seen or changed by people who shouldn’t.
If you ask, we will give you a copy of your personal information.
We will fix any wrong or misleading information as soon as possible.
These rules apply to information we have on paper or electronically.

How 3D Care Collects Information About You:

When you give us information directly: This happens when you use our services, sign up for events, share your story, donate, or talk to us. Sometimes, other organisations working with us collect your information, but 3D Care is still responsible for keeping it safe.
When you give information indirectly: Other organisations might share your information with 3D Care, like JustGiving or local authorities, but only if you’ve said it’s okay and you want to support 3D Care. You should check their privacy policies to understand how we use your information.
When you allow other organizations to share your data, or if it’s publicly available: we might combine the information you give us with information from other sources to understand you better so we can improve our services. This information could come from:
- Third-party organisations: If you’ve given permission for them to share your data with charities when you buy something, enter a competition, or use a comparison website.
- Social Media: Depending on your privacy settings on platforms like Twitter, Facebook, or WhatsApp, we might be able to access some information.
- Publicly available information: Information from places like Companies House, news articles, and social media.
When you use our websites:
- We use cookies, which are small files that help our website remember you and make it work better.
- The type of device you use and its settings might also give us information about your device, like what kind it is and its operating system. Your device maker or operating system provider will have more information about this.

What Kind of Personal Information 3D Care collects:

Your name
Your contact details (address, email, phone number, social media names)
What your question or request is about
Your bank or credit card details if you make a donation or payment
Your IP address (a number that identifies your device online)
We might also collect more sensitive information like your date of birth, ethnicity, and other details needed to provide a service and report to the organisations that fund us.
We might also collect information about your needs as a client, which could include personal details if you share them when you first contact us or if that’s why you contacted us.

How 3D Care Uses Your Information:

To answer your questions and requests.
To give you the services, products, or information you asked for.
To manage your donations and help with your fundraising, including processing Gift Aid.
To keep a record of your relationship with us.
To respond to any complaints or questions you have.
To understand how we can improve our services, products, or information through research.
To get your permission to share your feedback publicly.
To manage our events.
To check for updated contact details from other sources if you move.
To help us achieve our charitable goals.
To communicate with you.
To manage our website and fix problems, analyse data, do research, and create statistics.
To test our technical systems to make sure they work.
To contact you if you start filling out an online form but don’t finish it, to see if you need help.
To show you content in a way that works best on your device.
To create reports about our work, services, and events.
To keep our staff and volunteers safe.
To process your job or volunteer application.
To do training and check the quality of our work.
To manage our accounts.
To meet legal requirements, like following contracts or rules from government organisations.
To prevent fraud and money laundering.
To reduce credit risks.
To start, defend, or enforce legal claims.
For 3D Care clients, we will only use the information to help with our work with you, to record information required by the organisations that fund us, and for our own internal administration, like checking the quality of our service.

How 3D Care Uses Your Information to Tell You About Our Work:

Sending marketing messages: we will only send you marketing messages if you have said it’s okay.
We might use information you’ve given us, like your past donations or what you’ve been involved in, as well as your location, to make our messages to you more relevant.
Events and fundraising: If you’ve asked for information about an event, we’ll send you details and reminders. If you’ve signed up for a fundraising event with another organisation and said you want to support 3D Care, we might contact you.
Managing your contact choices: All our forms have clear questions about if you want to receive marketing. You can change your choices at any time by emailing or sending a BSL video message to hello@3dcare.org.uk.
Even if you say you don’t want marketing messages, we might still need to contact you for important administrative reasons, like processing a donation or keeping in touch about your volunteering.
Building profiles of supporters: we analyse information about our supporters to help us raise more money effectively.
We only use information from reliable public sources. We don’t use information that hasn’t been made public.
If you’ve agreed to marketing but change your mind, you can opt out at any time by contacting us at hello@3dcare.org.uk.

Legal Reasons for Using Your Information:

Data protection laws say we need a “legal basis” for every way we use your personal information. These reasons include:

Specific consent: When we ask if we can use your information in a certain way (like sending you marketing emails) and you agree. You can withdraw your consent at any time.
Legal obligation: When we need to use your information to follow the law. For example, sharing information with the Charity Commission or the police.
Performance of a contract: When we need to use your information to do what we’ve agreed to in a contract with you.
Vital interests: When we need to use your information to protect someone’s life or health, like in an emergency.
Legitimate interests: When it’s reasonably necessary for them (or others) to use your information for our everyday activities, as long as it’s fair and doesn’t negatively impact your rights. Examples include updating your address, website monitoring, and managing our records of supporters and volunteers.
When we use sensitive personal information, we need an extra legal reason, like your explicit consent or another reason allowed by law (e.g., if you’ve made the information public, or for employment law).

How 3D Care Protects Your Information:

We have technical and organisational measures in place to keep your personal details safe.
Our Data Protection Policy is reviewed every year.

How Long 3D Care Keeps Your Information:

We only keep your information as long as we need it for the reasons we collected it.
When we no longer need it, we destroy it securely.
Our Data Protection Policy is reviewed every year.

Sharing Your Information with Other Organisations:

We might share your information with other organisations for the reasons explained in this policy. These could include:

Business partners, suppliers, and subcontractors who process information for us.
Analytics and search engine providers.
IT service providers.
Organisations that fund our work.
If we are legally required to, we might share your information with the police, government bodies, or legal advisors, or if we believe it’s necessary to protect the rights, safety, or property of 3D Care, our staff, volunteers, visitors, or clients.

Keeping Your Information Up to Date:

We appreciate it if you tell us when your contact details change.
We might also use information from external sources, like the Post Office’s change of address database, to update our records if we think you’ve moved. This helps us stay in touch and avoid sending duplicate or unwanted messages.
Remember, you can change your contact preferences at any time by emailing or sending a BSL video message to hello@3dcare.org.uk.

Your Rights:

Under UK data protection law, you have rights over the personal information 3D Care holds about you:

Right to access your personal information: You can ask for a copy of the information we hold about you, unless there are legal reasons why we can’t give it to you. To do this, email or send a BSL video message to hello@3dcare.org.uk with a description of what you want to see.
Right to have your inaccurate personal information corrected: If you think the information we have about you is wrong or incomplete, please tell us, and we will investigate and correct it if needed.
Right to restrict use of your personal information: You can ask us to limit how we use your information if:
- Some information we have is wrong.
- we are not legally allowed to use it.
- You need us to keep the information so you can make, use, or defend a legal claim.
- You believe your privacy rights are more important than our reasons for using your information, and you have objected to us doing so.
Right to delete your personal information: In some cases, you can ask us to delete some or all of your personal information.
Right for your personal information to be portable: If we are using your information based on your consent or a contract, and we are using computers to do this, you can ask us to give you the information in a format that can be easily used by another service provider.
Right to object to the use of your personal information: If we are using your information based on our legitimate interests or for historical research or statistics, you can object. If you object to us using your information for direct marketing, we will stop as soon as we can.

To use any of these rights, please contact us by emailing or sending a BSL video message to hello@3dcare.org.uk. We might need to ask for more information to confirm your identity. We will try to respond fully within one month, but if we can’t, we will explain why.

Please note that some of these rights have exceptions and might not always apply. For more details, you can check the guidance from the Information Commissioner’s Office (ICO).

Complaints:

If you are unhappy with how we are using your personal information, please contact andrew@3dcare.org.uk. You also have the right to complain to the Information Commissioner’s Office.

Changes to this Policy:

We might update this Privacy Policy from time to time. Any significant changes will be clearly shown on the 3D Care website.

Contacting 3D Care About This Policy:

If you have any questions or comments, please email or send a BSL video message to hello@3dcare.org.uk. 3D Care has a Data Protection Lead who can be contacted at hello@3dcare.org.uk.